Interviewer: Carissa, you’ve been with the organization for 20 years—what are some of the most significant changes you’ve seen during that time?
Carissa: Oh, so much has changed! Twenty years ago, we were just a small suite on Delafield Street. The growth has been incredible. We've expanded our locations and services dramatically since then, and it’s been amazing to watch it all unfold.
Interviewer: That’s impressive. With so many years here, I’m sure you’ve experienced some meaningful moments. Can you share a memory that stands out to you?
Carissa: There are so many, but the most meaningful moment was when my young son fell extremely ill. He was hospitalized and diagnosed with multiple diseases, and I had to take extended time off work. When I returned, I was met with a flood of love—gifts, cards, everything. Having a chronically sick child can feel isolating and overwhelming, but my coworkers made sure I knew I wasn’t alone. They were there for me every step of the way, and even now, four years later, they still are.
Interviewer: It sounds like you’ve built such a strong support system here. How has your role changed over the years, and what do you find most rewarding about your work?
Carissa: When I started, I was an OR surgery scheduler. Back then, we had fewer surgeons and operated fewer rooms—this was when we were still at TOSC on Busse Road. Now, we have 20 surgeons and a lot more operating rooms, so scheduling cases feels like piecing together a complex puzzle. But I love that challenge!
Interviewer: How has the culture at the company evolved, and what do you feel has remained constant throughout the years?
Carissa: Company culture naturally changes as we grow, but something that has always remained constant for me is recognition. The surgeons we work with consistently recognize our hard work, and that really makes a difference. It feels like a second family here.
Interviewer: For new employees just starting their journey with us, what advice would you give them?
Carissa: Starting any new job can feel overwhelming, but give it time. Building relationships with your coworkers and the surgeons is key, and those connections will help you feel grounded.
Interviewer: After 20 years, is there a particular project or achievement you’re most proud of?
Carissa: Hmm… nothing specific comes to mind, honestly. It's more the day-to-day moments and the relationships I’ve built that I’m most proud of.
Interviewer: As both a patient representative and someone deeply involved in the surgery center, what’s your favorite part of your job?
Carissa: I love working at the surgery center. I always joke that I love what I do “behind this glass wall.” I’m passionate about surgery, but I don’t do well with blood or needles, so OR surgery scheduling is a perfect fit for me. As a patient representative, I enjoy being the first point of contact when patients come in for surgery. My coworkers and I take pride in greeting everyone with a friendly smile—whether in person or over the phone. Plus, I love those random, laughter-filled conversations with family members who are waiting for hours while their loved ones are in surgery.
Interviewer: It’s clear that your passion and dedication have played a huge role in your journey with us, Carissa. Thank you for sharing your experiences!
Carissa: Thank you! It’s been an incredible journey, and I’m grateful to be a part of it.