FREQUENTLY ASKED QUESTIONS
Answers to Common Questions About Orthopaedic Associates of Wisconsin
General Information
Do you offer same-day appointments or walk-in care?
Yes, our OrthoASAP walk-in clinics offer same-day care for urgent orthopaedic needs. Check our OrthoASAP page for clinic hours and locations.
What qualifies as urgent orthopedic appointment?
Orthopaedic Associates of Wisconsin defines urgent injuries as those that have occurred within the past seven days, such as recent sprains, fractures, or acute joint pain. These types of injuries are appropriate for our OrthoASAP walk-in clinic, which is designed to provide same-day care without an appointment.
If your condition has been ongoing for more than a week or is related to a chronic issue, we recommend scheduling a regular appointment so we can better coordinate the most appropriate specialist and care plan for you.
We understand that all pain feels urgent, and our team will help direct you to the right setting for timely, effective care.
What are your clinic hours and locations?
OAW has clinic locations in Pewaukee (Golf Rd), Brookfield, and Mukwonago. Three additional locations offer Therapy services in New Berlin, Oconomowoc, and Germantown. Hours vary by location. Visit our Locations page or call (262) 303-5055 for details.
What specialties and services are offered at OAW?
Orthopaedic Associates of Wisconsin is committed to providing the highest quality specialized musculoskeletal care to the patients and communities we serve. Our physician subspecialties include hand and upper extremity, spine, arthroplasty, total joint reconstruction, sports medicine, foot, and ankle surgeries. We also provide comprehensive orthopaedic care including joint replacement, sports medicine, spine care, hand and upper extremity, imaging, therapy, and durable medical equipment. Visit our Specialities page for more information.
SCHEDULING
How do I schedule an appointment at Orthopaedic Associates of Wisconsin?
You can schedule an appointment by calling our main line at (262) 303-5055 or by requesting one online through our Appointment Request Form. Our team will help connect you with the right provider based on your needs.
Do I need a referral to see an orthopaedic specialist?
In most cases, a referral is not required. However, some insurance plans may require one to see a specialist. We recommend checking with your insurance provider or contacting our office for assistance.
How do I cancel or reschedule my appointment?
To cancel or reschedule, please call our office at 262-303-5055 as soon as possible. Providing at least 24 hours’ notice helps us offer that appointment slot to another patient in need.
What should I bring to my first appointment?
Please bring your insurance card, photo ID, a list of current medications, and your referral (if required). If needed, arrive 15 minutes early to complete paperwork.
If you’ve had X-rays, MRIs, or other imaging completed at a facility not affiliated with ProHealth Care (PHC), please bring a copy of the images on a CD or disk to your first appointment. Additionally, have the radiology report faxed to 262-303-5036 before your visit. This ensures your provider has the necessary information to diagnose and develop a personalized treatment plan accurately.
how do I know if I am a new patient or an existing patient?
BiLLING
How do I pay my bill?
You can pay your bill online through our Bill Pay page, by mail, or by calling our billing department at (262) 303-5055. We accept credit cards, checks, and HSA/FSA payments.
Does OAW offer payment plans or financial assistance?
Yes, we offer payment plans for qualifying patients. Call our billing department at (262) 303-5055 to discuss your options.
Why did I receive more than one bill?
You may receive separate bills for services provided by different departments, such as the surgery center, anesthesia or clinic & imaging appointments. Each department bills independently for its specific services.
Who do I contact if I have a question about my bill?
Please contact our billing department at (262) 303-5055. Our team will be happy to review your statement and answer any questions.
What forms of payment are accepted?
We accept major credit cards (Visa, MasterCard, Discover, and American Express), checks, and HSA/FSA cards.
MEDICAL RECORDS
How can I request a copy of my medical records?
To request your records, please complete our Medical Records Request Form and submit it via fax, mail, or in person. Call (262) 303-5055 with questions.
Is there a fee for medical record requests?
There may be a nominal fee for record reproduction, especially for extensive requests. Our staff will inform you of any applicable charges.
How long does it take to receive my records?
Most requests are processed within 7–10 business days. Timeframes may vary depending on the volume and complexity of your request.
ESTIMATES & PRICE TRANSPARENCY
How can I get a cost estimate for my procedure?
You can request a cost estimate by calling our Certified HealthCare Financial Advocate or submitting an online request with your insurance details and procedure information.
What is a Good Faith Estimate?
A Good Faith Estimate provides a detailed breakdown of expected charges for uninsured or self-pay patients. We are happy to provide this when you’d like.
Does OAW provide transparent pricing for surgeries and services?
Yes, we are committed to transparency. Our staff can provide pricing information tailored to your care plan and insurance coverage.
How do I understand my financial responsibility before my visit?
Call our billing or insurance verification team at 262-303-5055 for help estimating your out-of-pocket costs based on your benefits.
Insurance and Workers' Compensation
What insurance plans does OAW accept?
We accept most major insurance plans including Dean Health Plan, United Health Care, Anthem Blue Cross Blue Shield, Humana, Cigna, Quartz, WPS Health Plan, Centivo, Chorus, Medicare, and Medicaid. Contact us at 262-303-5055 to verify your specific coverage.
How do I know if my insurance is in-network?
Call your insurance provider or our office for help determining network participation.
Does OAW accept Medicare or Medicaid?
Yes, we accept both Medicare and Medicaid.
What information is needed for a workers’ compensation claim?
Let our team know when scheduling your appointment. We’ll need your claim number, adjuster info, and employer details.
What should I do if I’m being treated under workers’ compensation?
You’ll need your claim number, date of injury, employer’s name, and your insurance adjuster’s contact information.
